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Study on Customer Services of Restaurents in Hyderabad

A Study on CUSTOMER SERVICES OF RESTAURENTS IN HYDERABAD [pic] By DINESH YEPURU Roll no: 2T1-14 PGDM Under the guidance of Sri.M.Chaithanya Asst.professor, Marketing A Project Report Submitted to the SIVA SIVANI INSTITUTE OF MANAGEMENT Partial fulfillment of the requirements of PGDM SIVA SIVANI INSTITUTE OF MANAGEMENT SECUNDERABAD ACKNOWLEDGEMENT It is of great†¦show more content†¦Bennett (1996) described that customer service seeks to establish long term, committed, trusting and cooperative relationship with customers, characterized by openness, genuine concern for the delivery of high quality services, responsiveness to customer suggestions, fair dealings and willingness to sacrifice short term advantage for long term gains. Schneider and Bowen (1999) advocated that service business can retain customers and achieve profitability by building reciprocal relationships founded on safeguarding and affirming customer security, fairness and self esteem. It requires that companies view customers as people first and consumers second. Trust, commitment, ethical practices, fulfillment of promises, mutual exchange, emotional bonding, personalization and customer orientation have been reported to be the key elements in the relationship building process (Levitt,1986; Gronroos, 1994; Morgan,1994; Gummesson,1994; Bejou et al,1998 ). Customer service refers to all business activities directed towards initiating, establishing, maintaining, and developing successful long-term relational exchanges (Heide, 1994; Reinartz Kumar, 2003). One of the results of Customer service is the promotion of customer loyalty (Evans Laskin, 1994), which is considered to be a relational phenomenon, (Chow Holden, 1997; Jacoby Kyner, 1973; Sheth Parvatiyar, 1995; cited by Macintosh Lockshin,

Critique on TL Smith free essay sample

Teaching Learning One of the descriptive definitions of teaching suggested by 8. 0 Smith is, Teaching Is Success where teaching Is that which results In learning. Although it Is considered as a drawback, In which students are only here (at schools or In classes) to learn and teachers are fully responsible In the teaching and learning processes, we should realism that teaching Is a social process because the teaching are swayed by the lattice and social backgrounds of the country.It varied the means to FLT the with countrys principle and constitution. Whereas I believe teaching is more of a process of observing, preparing, interacting and affecting peers, and beyond the function of student-teacher context. Plus, if teaching is meant for success, what about failure? Arent we bound to have failures on something? It is the process that matters in real- teaching as Colon Powell said, There are no secrets to success. We will write a custom essay sample on Critique on TL Smith or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It is the result of preparation, hard work, and learning from failure. Who are we without our teacher? He or she Is the very person who teaches us ambiguous contribution called knowledge and skills. The term defining teaching such as Imparting, knowledge, and skill are often ambiguous Is only looking for the right phrase or standard parameter.It Is simple for the sake of formality (or Just being too scientific), but we cannot deny ourselves from the reality that the real deflation of teaching Is that of a social process that provide the students tools to live and to overcome any situation that may arise now and then. The teacher who walks in the shadow of the temple, among his followers, gives not of his wisdom but rather of his faith and his lovingness. If he is indeed wise he does not bid you enter the house of his wisdom, but rather leads you to the threshold of your own mind.

The Impact of Immigration on the American Society and Culture

Immigration is currently a hot subject in the United Sates. Even though the country has granted residency status to millions of immigrants since time immemorial, the rapid influx of immigrants have created anxiety among the American citizens that immigration could adversely affect their social and economic status.Advertising We will write a custom critical writing sample on The Impact of Immigration on the American Society and Culture specifically for you for only $16.05 $11/page Learn More There is no doubt that immigration has both positive and negative impacts on the American society and culture. Many of us are not aware that the US was built and developed by immigrants seeking a good life. However, many contemporary Americans fear immigration because it threatens their job security. Most of the immigrants are from diverse cultures and speak little or no English at all. As a result, they may not be willing to integrate into the American way of life. F urthermore, immigrants tend to cluster and live among people who are comparable to them thereby leading to increased incidences of crime and high unemployment rates in these neighborhoods. In spite of these, we must acknowledge the fact that the American society benefits a lot from immigration. For instance, Americans benefit from the diversity and richness of the immigrants’ cultures. In addition, immigrants are usually willing to work hard and take on odd jobs (such as taking care of the elderly, cooking, cleaning hospitals, etc) that most Native American citizens would reject. Moreover, immigrants provide cheap labor for those industries which are in dire need of their services. In essence, the cheap labor provided by immigrants reduces the cost of goods and services thereby enabling American consumers to afford them. It is worthy to note that a good number of the immigrants possess exceptional skills. For example, some of them are teachers, physicians, nurses and scientis ts. They usually employ their various skills to the benefit of American hospitals, universities and business organizations. Immigrants not only contribute their skills, labor and culture to the benefit of the American society; they also pay taxes just like other US citizens. As much as immigration benefits the American society, it also has adverse impacts. Ever since the 9/11 terrorist attacks, the federal spending on national security and anti-terrorism program has skyrocketed. The justification for these expenditures has been to prevent illegal immigrants (some with terrorist links) from entering the United States.Advertising Looking for critical writing on social sciences? Let's see if we can help you! Get your first paper with 15% OFF Learn More Drug trafficking is another problem associated with illegal immigration. Usually, immigrants smuggle illegal drugs (such as cocaine) into the country using the US-Mexican border. These drugs are distributed in many urban ar eas causing havoc in many families. The main disadvantage associated with illegal immigration is economic. The economic cost of immigrants can be seen in terms of money spent to treat and educate them. The federal government spends millions of dollars to assist immigrants pay for elementary and secondary education. A good number of illegal immigrants have fake social security numbers and use them to access several welfare programs (such as Medicaid) at the expense of American citizens. Illegal immigrants also threaten job security of Americans because they are willing to be employed at much lower wage rates. This phenomenon undermines economic growth and prolongs unemployment rates in the American society. Furthermore, immigrants (who are employed in the United States) usually remit some of their incomes to their native countries. Since these remittances are not used up in the United States, the domestic spending powers of consumers are reduced. This critical writing on The Impact of Immigration on the American Society and Culture was written and submitted by user Dayton Ortiz to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.